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mokada

Registrado: 14.02.2011
Mensajes: 2

14.02.2011 - 17:45: ERROR - The operator are not authorized to enter in the system | Citar Citar

After the instalation process, i am trying to access the system, but i receive the message bellow:

ERROR - The operator are not authorized to enter in the system

 
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jtuozzo (M+)

Registrado: 11.02.2009
Mensajes: 378

16.02.2011 - 21:21: RE: ERROR - The operator are not authorized to enter in the system | Citar Citar

Hi, the user name is case sensitive, other reason is if the user name has spaces between caracters, like "the master", check directly in the data base, the table name is "usuario"

Regards.

Julio Tuozzo
PHD Help Desk



 
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thesame

Registrado: 21.02.2011
Mensajes: 3

22.02.2011 - 07:23: RE: ERROR - The operator are not authorized to enter in the system | Citar Citar

Hello, i have the same problem. I check the user in database, and it''s ok.
I try to login and the error is:
"ERROR - The operator are not authorized to enter in the system. "

Can you help me?

 
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jtuozzo (M+)

Registrado: 11.02.2009
Mensajes: 378

22.02.2011 - 14:39: RE: ERROR - The operator are not authorized to enter in the system | Citar Citar

Could you copy te fields contents of the table "usuario"?

Thanks.

Julio Tuozzo
PHD Help Desk



 
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mokada

Registrado: 14.02.2011
Mensajes: 2

22.02.2011 - 16:31: RE: ERROR - The operator are not authorized to enter in the system | Citar Citar

no rolls on this table,

at operator i can find admin user.

 
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thesame

Registrado: 21.02.2011
Mensajes: 3

22.02.2011 - 17:10: RE: ERROR - The operator are not authorized to enter in the system | Citar Citar

On "operador" i have:
INSERT INTO `operador` (`operador_id`, `ape_y_nom`, `sector_id`, `e_mail`, `contrasenia`, `privado`, `nivel`, `expira_clave`, `avisar_asignado`, `avisar_solicitud`, `insert_oper`, `insert_datetime`, `update_oper`, `update_datetime`) VALUES
('1', 'admin', '1', 'adela.negrila@smart-vision.ro ', '1735b55bac479472fbe1d300fb48c 1ea', 'S', 20, '2011-03-23', 'N', 'N', 'SETUP', '2011-02-21 22:20:20', 'SETUP', '2011-02-21 22:20:20');

On "usuario" i have:
INSERT INTO `usuario` (`usuario_id`, `ape_y_nom`, `area_id`, `e_mail`, `piso`, `telefono`, `activo`, `contrasenia`, `cambia_clave`, `insert_oper`, `insert_datetime`, `update_oper`, `update_user`, `update_datetime`) VALUES
('2', 'Adela', '2', 'lungu.adela@gmail.com', NULL, NULL, 'S', NULL, 'S', '', '0000-00-00 00:00:00', NULL, NULL, '0000-00-00 00:00:00');
jtuozzo:
Could you copy te fields contents of the table "usuario"?

Thanks.


 
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jtuozzo (M+)

Registrado: 11.02.2009
Mensajes: 378

23.02.2011 - 21:14: RE: ERROR - The operator are not authorized to enter in the system | Citar Citar

I see, the admin operator is "1" and the name and last name is "admin".
You must enter like this:

Operator: 1
Password: [The passsword]

The same in the Adela case:
User: 2
Password: [The passsword]

Regards.

Julio Tuozzo
PHD Help Desk



(modificado 23.02.2011 21:17 por jtuozzo)
 
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thesame

Registrado: 21.02.2011
Mensajes: 3

02.03.2011 - 13:26: RE: ERROR - The operator are not authorized to enter in the system | Citar Citar

Thanks for help!

 
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