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PHD Help Desk
Mapa del sitio: Homepage > Operation and use > Users?
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Autor Mensajes

Registrado: 29.01.2013
Mensajes: 6

15.02.2013 - 22:04: Users? | Citar Citar

It seems to me that you should be able to setup users so they can submit tickets, but nothing else and that operators would be people who can login and be assigned tickets, but it does not seem to work like that, unless I am missing something. Is there away to have users submit tickets without being setup as operators?

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jtuozzo (M+)

Registrado: 11.02.2009
Mensajes: 378

18.02.2013 - 18:45: RE: Users? | Citar Citar

Only the operators can submit tickets, the user submit a user request and one operator confirm this request and generate a new ticket based in the user request.


Julio Tuozzo
PHD Help Desk

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Registrado: 01.07.2014
Mensajes: 2

01.07.2014 - 15:52: RE: Users? | Citar Citar

How do we create users? Are they created automatically when we submit tickets if those don't exist on the database?

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